All our shipments are free within the European Union.
Once the Product purchase is confirmed, a confirmation email will be sent to the email address provided by the User. SOLANTU will deliver the order in a maximum term of seven (7) business days counted as from the day following validation of the order, and in any case, in the event of any circumstance beyond SOLANTU’s control, in a maximum term of 30 days as from the day following confirmation of purchase. The order will be delivered during normal business hours, at the address indicated by the User.
SOLANTU does not ship orders to any PO Box. The package must be received by a natural person who will sign the receipt and take responsibility for the package delivered.
CANCELLATION, RETURN AND REFUND
The User has the right to cancel the purchase for a term of 14 calendar days for no specific reason. The cancellation term will expire 14 calendar days after the User or a third party specified by the User other than the shipping company, has taken material possession of the purchased Products.
To exercise the right to cancellation, the User shall notify the decision to cancel the purchase made to SOLANTU at email@example.com through an unequivocal decision using the form provided in Annex I. To meet the cancellation term, the notice of cancellation must be made before the term expires. SOLANTU will send the User a confirmation email when the cancellation form is received.
The delivery times indicated are for guidance and Solantu will strive to respect. However, being a service offered by third parties, the delay does not imply the cancellation of the order or any compensation.
SOLANTU will pick up the Products within a maximum term of 14 calendar dates of receipt of the purchase cancellation statement.
In the event of cancellation by the User, all payments received will be refunded, deducting any expenses incurred in connection with the return of said Products, within a term of 14 calendar days of the date on which SOLANTU receives the returned Products, after confirming that the Products are in good condition and have not been used. SOLANTU will make the refund using the same means of payment used by the User for the initial transaction.
The User must return any Product in the original packaging, appropriately packed for transportation, and deliver it directly to the shipping company designated by SOLANTU and at the time agreed by the User and SOLANTU in advance, without any undue delays, and in any case within the term of 14 calendar days of the date on which the cancellation is notified to SOLANTU. The term will be met if the User returns the Products before expiry of said term.
All SOLANTU Products have been crafted with natural materials. Therefore, they may have slight variations in color or small skin marks. These small irregularities in the Products are not to be understood as imperfections or faults; on the contrary, they are part of the singular nature of each piece that lends the Product its unique and special appearance.
If the User exceptionally receives a Product with some sort of defect, the User shall contact Customer Service at firstname.lastname@example.org within 14 calendar days of the date on which the User or a third party other than the shipping company, on the User’s behalf, took possession of the purchased Products. In the event of defective Products, SOLANTU will take responsibility for the direct costs of returning the item.
Additionally, the User may request that the Product be exchanged for another Product that is free from defects, with the same model and quantity as the original order, free of any additional charge, provided that said Product is available. The provisions of this paragraph are subject to confirmation by SOLANTU of the actual existence of defect on the Product.
If the User does not fulfill the return procedure and the terms indicated above, the User will not be entitled to submit any claim associated with dissatisfaction or defect of the purchased Products.
In case of return, the refund of the total amount of the purchase will be made according to the payment method made.
Donwload Return Form