GENERAL TERMS AND CONDITIONS OF SALE
PURPOSE AND ACCEPTANCE OF TERMS AND CONDITIONS
Welcome to the Website of ESPACIO SOLANTU SLU (hereinafter, SOLANTU). SOLANTU products (hereinafter, “Products” or “Product”) are available for purchase on this Website, under the following General Terms and Conditions of Sale, available in Spanish and English.
By becoming a User of this Website, you may use certain services for which prior identification is required and you may buy the Products that are offered on this Website.
WHO WE ARE
ESPACIO SOLANTU SLU, Taxpayer ID B66572538, is headquartered in Madrid, Paseo Castellana 13, 5D, 2804, Spain. It is registered with the Madrid Business Registry, Book 33.836, Section 8, Folio 29, Page M-608935, Record No. 2.
WHO MAY BECOME A USER OF THIS WEBSITE
Any person of legal age and with full capacity to enter into contractual agreements who accepts these Terms and Conditions may become a user of this Website (hereinafter, the “User”).
By becoming a User of this Website, the User accepts expressly and fully all the terms under these Terms and Conditions and the Legal Notice, as well as the Policy Privacy for this Website, which the User has read and understood before acceptance, and which can be downloaded, stored and viewed by the User. Registration as a User of the Website is not an essential requirement for purchasing the Products or services available on the Website.
The User may access the Service through this Website, using the user name and password that will be created during registration, after acceptance of these Terms and Conditions by the User.
Registering as a User is not required for making purchases on this Website.
In the purchases of registered Users, a user name and password will be created to enable the User to be identified and to use the service. The user name and password are strictly personal and confidential. The User shall be responsible for maintaining the confidentiality of the user name and password. Consequently, the User expressly accepts SOLANTU’s assumption that any use of the Service with the user name and password is executed by the registered User, unless the registered User has previously communicated the loss or theft of said user name and password, in which case the User must immediately proceed to change the user name and password. The password may be freely changed by the User from the user menu under “Account Details”. For forgotten passwords, in the Login screen Users may click on the “I forgot my password” box, and will receive an email with instructions to create a new password. The old password will become invalid for identification purposes simultaneously with the generation of the new password.
SOLANTU may block access and use of the Website at its sole discretion due to security concerns. The Service will be automatically blocked whenever five (5) successive failed attempts for password entry have been made to log into the Website. In this case, the User will receive an email at the registered address, indicating that there have been attempts to log into the User’s account. In the event the User has made the attempts because the User has forgotten the password, instructions will be provided for the User to create a new password.
SOLANTU will take organizational and technical steps on its IT devices to ensure that Users can make an adequate use of the Service and to avoid unauthorized access or hacker’s attempts to retrieve the User’s financial information registered with the Website.
HOW TO BUY
You may buy a Product or Service as a registered or unregistered User. For purchases from unregistered Users, Users will be asked to provide personal data to ship the product and to issue the invoice, including full name, ID card/passport number, ship to address, invoice address, and email address.
The purchased Product(s) will enclose the following information:
- Features / Description
- Form of Payment
- Price (including taxes)
- Shipping expenses and delivery terms
Once the Product has been selected, the User shall put it in the shopping cart that appears on the Website, after accepting these General Terms and Conditions. After acceptance, a pop-up screen will show a summary of the transaction: product description and total amount payable (including taxes and shipping expenses).
To place an order, the User has the option to register on the SOLANTU online store or to complete the purchase without registration. If the User registers on the online store, the User may change and correct the User data in the “sign in” > “my account” section at www.solantu.com. The registration form will be available in Spanish and English. If the User is not registered, the User will be prompted to provide the following information: Full name, ID card / passport number, and a valid ship to and invoice address.
Next, the User will be asked to validate the purchase, accepting each and every one of the terms and conditions of the transaction. Once the User has definitively confirmed the selected option, a pop-up confirmation notice will appear and an email will be sent to the email address provided by the User, with the confirmation and approval of payment if payment has been made with credit card or with a PayPal account, or with the instructions for wire transfer if the wire transfer form of payment was selected (the User will have two business days to complete payment by wire transfer). The sale will be executed once payment has been validated, and the Product will not be shipped until payment is validated. Once payment is confirmed, the Product will be shipped under the agreed terms, in accordance with the provisions of the section “Deliveries and Returns”.
Payment approval terms may vary based on form of payment. Under no circumstance will SOLANTU be responsible for the term of approval of your payment.
In accordance with section 27.1 of Law 34/2002, of 11 July on Information Society and Electronic Commerce Services, SOLANTU expressly states that it will store the electronic file in which the purchase is made, which will be executed in Spanish language.
Once the order is placed, an invoice will be sent to the contact address provided by the User.
If for whatever reason the payment is rejected, the User will be informed of said rejection, and the order placement will be cancelled and would have to be started again. Under no circumstance will SOLANTU be responsible for any consequences that cancellation of the order may have for the User.
In the event a Product is not available after the order has been placed, the User will be informed by email, in accordance with the information we receive from our warehouse. In that case, the User will be entitled to receive a refund for any amounts paid for the unavailable order. Under no circumstance will SOLANTU be responsible for any consequences that cancellation of the order may have for the User.
PRODUCTS FOR SALE
Product photos and/or descriptions are for illustration purposes only, and they have no binding effects on SOLANTU. Product images on the Website are intended to show the actual products as accurately as possible, notwithstanding any technical limitations of electronic or IT equipment used to access the Website. Nonetheless, the User has the right to cancel the purchase, as mentioned in section 9 of these General Terms and Conditions.
SOLANTU Products are currently available on the Website for purchase from any country in the European Union.
Occasionally, it will be possible to purchase SOLANTU Products from countries that are not members of the European Union. If you wish to buy SOLANTU Products from a country outside the EU, please get in touch with us by email at: email@example.com.
If you make a purchase from a non-EU country, the General Terms and Conditions, and shipping and customs expenses may vary. In any case, you will be provided with the General Terms and Conditions of Sale in writing before confirming your purchase.
PRICE AND SHIPPING EXPENSES
Prices are stated in Euros and in British Pounds (GBP). The prices and terms shown are valid at the time they are published and for as long as they appear on the Website during an open session, and are limited to available stock.
Taxes, rates and duties in force from time to time which must be legally applied have been added to the prices listed, prices also includes shippings withing the UE.
SOLANTU reserves the right to change Product prices at any time, honoring the prices in force at the time of order placement for pre-existing orders.
SOLANTU reserves the right to apply any discounts, rebates or other promotions for the purchase of its Products. The terms under which these promotions are made available for Users will be indicated in each case.
The forms of payment include:
All Visa, Mastercard and American Express credit cards are accepted. During the purchase process, SOLANTU will not access the customer’s credit card data, which is directly digitized in the payment process of the credit card issuer (with a security system to prevent the data from being hacked, modified or forged). No IT file held by SOLANTU contains or stores any such data. Therefore, SOLANTU disclaims any liability for potential fraud or misappropriation of credit cards by third parties in connection with the payment of Products purchased on the SOLANTU Website.
Registered Users may make payments through their PayPal accounts, indicating their user name and password. PayPal payments are subject to the specific terms governing the account of registered Users.
If you chose payment by wire transfer, upon completion of your order an email will be sent to you with all necessary data for the wire transfer. The selected Product will be “booked” for you for two business days while we confirm that payment has been made. If after two days we do not receive confirmation of your payment from our bank, the Product will be made available for sale again, and the purchase will be cancelled. If you wish, you may start the purchase process again to buy the Product.
The registered User will be responsible for communicating to SOLANTU all data required for the correct invoicing of the Services. Such data should be accurate, up-to-date and truthful, particularly as regards forms of payment.
The registered User will be liable for any damage or loss caused to SOLANTU or third parties in connection with the data provided, as a result of the use of out-of-date, inaccurate or untruthful data and for the use by third parties of the registered User’s password, particularly regarding data provided for invoice purposes.
If you wish to purchase on behalf of a legal entity, please contact Customer Service by email at firstname.lastname@example.org and we will handle your purchase individually.
SOLANTU will immediately proceed to validate the order placed by the User, invoice the purchased Products and collect the applicable amount.
The User will receive a copy of the invoice by email upon confirmation of the transaction. A hardcopy of the invoice will be sent together with the CITES document in the purchased package.
Once the Product purchase is confirmed, a confirmation email will be sent to the email address provided by the User. SOLANTU will deliver the order in a maximum term of seven (7) business days counted as from the day following validation of the order, and in any case, in the event of any circumstance beyond SOLANTU’s control, in a maximum term of 30 days as from the day following confirmation of purchase. The order will be delivered during normal business hours, at the address indicated by the User.
SOLANTU does not ship orders to any PO Box. The package must be received by a natural person who will sign the receipt and take responsibility for the package delivered.
CANCELLATION, RETURN AND REFUND
The User has the right to cancel the purchase for a term of 14 calendar days for no specific reason. The cancellation term will expire 14 calendar days after the User or a third party specified by the User other than the shipping company, has taken material possession of the purchased Products.
To exercise the right to cancellation, the User shall notify the decision to cancel the purchase made to SOLANTU at email@example.com through an unequivocal decision using the form provided in Annex I. To meet the cancellation term, the notice of cancellation must be made before the term expires. SOLANTU will send the User a confirmation email when the cancellation form is received.
SOLANTU will pick up the Products within a maximum term of 14 calendar dates of receipt of the purchase cancellation statement.
In the event of cancellation by the User, all payments received will be refunded, deducting any expenses incurred in connection with the return of said Products, within a term of 14 calendar days of the date on which SOLANTU receives the returned Products, after confirming that the Products are in good condition and have not been used. SOLANTU will make the refund using the same means of payment used by the User for the initial transaction.
The User must return any Product in the original packaging, appropriately packed for transportation, and deliver it directly to the shipping company designated by SOLANTU and at the time agreed by the User and SOLANTU in advance, without any undue delays, and in any case within the term of 14 calendar days of the date on which the cancellation is notified to SOLANTU. The term will be met if the User returns the Products before expiry of said term.
All SOLANTU Products have been crafted with natural materials. Therefore, they may have slight variations in color or small skin marks. These small irregularities in the Products are not to be understood as imperfections or faults; on the contrary, they are part of the singular nature of each piece that lends the Product its unique and special appearance.
If the User exceptionally receives a Product with some sort of defect, the User shall contact Customer Service at firstname.lastname@example.org within 14 calendar days of the date on which the User or a third party other than the shipping company, on the User’s behalf, took possession of the purchased Products. In the event of defective Products, SOLANTU will take responsibility for the direct costs of returning the item.
Additionally, the User may request that the Product be exchanged for another Product that is free from defects, with the same model and quantity as the original order, free of any additional charge, provided that said Product is available. The provisions of this paragraph are subject to confirmation by SOLANTU of the actual existence of defect on the Product.
If the User does not fulfill the return procedure and the terms indicated above, the User will not be entitled to submit any claim associated with dissatisfaction or defect of the purchased Products.
Donwload Return Form
RESPONSIBILITIES OF THE PARTIES
The User shall have the following responsibilities:
- Communicate to SOLANTU all data necessary to access and use the Services requiring identification. Any data provided by the User shall be accurate, up-to-date and truthful.
- Take all necessary security precautions, both personal and material, to maintain the confidentiality of the user name and password, and notify SOLANTU immediately of any loss, theft or illegal access to the user name, or disclosure to third parties.
- Make proper use of the Services available on the Website, always in accordance with laws and regulations.
- Refrain from any activity that will prevent or interfere with the correct functioning of the Services available on the Website.
- Pay for any Service purchased on the Website.
- Comply with the terms and conditions of use of the Products purchased.
The User shall be responsible for any damage and loss potentially caused to third parties due to data provided, including, but not limited to:
- Use of outdated, fake or inaccurate data.
- Use by third parties of the user name and password.
- Inclusion in the Website of comments or contents that could be blasphemous, obscene, xenophobic, or that instigate violence or are an attack in any way against morality, public order, fundamental rights or are against laws and regulations.
- Provide contact data that does not enable the Service purchased or ordered on the Website to be available to the Recipient. Otherwise, SOLANTU will not be liable for any potential delays or failures to deliver.
SOLANTU is required to:
- Provide passwords to access the Service, and to ensure their confidentiality and integrity.
- Respond promptly to any inquiries from the User about the use of the Services available on the Website.
LIMITATIONS OF LIABILITY
The Products and Services offered on the Website meet the requirements of Spanish law. SOLANTU is not responsible for any Products that may be non-conforming according to the legal regulations of other countries where the Services may be provided and/or to which the Products offered on the Website may be sent.
SOLANTU disclaims any liability in connection with any improper use of the Website by a User.
SOLANTU shall not be liable for damage or loss as a result of unforeseen events, or foreseen but inevitable events, as is the case of force majeure or act of God events.
SOLANTU shall not be liable for any failure, technical error, accident, breakdown, manipulation, Service disruption or any other incident that could occur on products, equipment or technical services not owned by SOLANTU and required for the service provision.
SOLANTU shall not be liable in the event of service unavailability or downtime due to force majeure or temporary discontinuity of Services for technical reasons.
LINKS TO CONTENTS:
The inclusion of electronic links to this Website in any other materials is prohibited, unless expressly authorized by SOLANTU.
If this Website contains links to third-party contents, SOLANTU disclaims any liability for said contents.
SOLANTU will withdraw any link as soon as it becomes aware by any means of the illegal nature of its contents or damage caused to the property or rights of a third party.
INTELLECTUAL AND INDUSTRIAL PROPERTY
The Website, its source code and the hosted contents are protected by national and international intellectual and industrial standards. They may not be used, reproduced, distributed, modified, publicly disclosed, assigned or transformed without written authorization of the copyright owners.
The design, images, labels, distinctive signs, trade names, brands, logos, Products and Services featured on this Website are protected by the Industrial Property Law.
Access to this Website does not grant the Users any permission or title to any intellectual or industrial property rights or Website contents. Users that access this Website may not copy, modify, distribute, transmit, reproduce, publish, assign or sell the abovementioned items, or create new products or services deriving from the information obtained without the express authorization in writing from SOLANTU.
Altering the content or structure of this Website by the User is strictly forbidden.
SOLANTU reserves the right to take legal action against the Users that violate or infringe any intellectual and industrial property rights.
NEW FEATURES AND CHANGE IN CONTRACT CONDITIONS
SOLANTU may add new features to the Website. If this implementation implies a change in the Terms and Conditions for the Use of the Website, SOLANTU will notify the User and ask the User to accept it, through the Website, by email or by any of the usual contact means used by SOLANTU for communicating with Users.
If the User does not agree with said changes, the User will have a term of fifteen (15) days from said communication to terminate the agreement by written notice to SOLANTU. If after a term of fifteen (15) days the User does not indicate rejection, the new conditions will be considered fully accepted.
SOLANTU reserves the right to include any improvements or changes in the Service, in terms of access or any other requirement or circumstance as it deems convenient.
If you have questions or inquiries, and particularly if you experience any issues during the purchase process, please contact SOLANTU:
Telephone Number: +34916505174 (business hours: 10:00 to 18:00 GMT+1)
JURISDICTION AND APPLICABLE LAW
These Terms and Conditions will be governed by Spanish law.
Unless otherwise stated in the applicable laws, any dispute hereunder shall be exclusively subject to the jurisdiction of the courts of Madrid, Spain.
© SOLANTU S.L.U 2018 – Spain.
All Rights Reserved.